FAQ: Credit Card Processing
What Companies Do You Represent?
SwipingMadeEasy.com partners with a number of different companies to provide the largest array of options for our customers. For processing equipment, we work with both Clover, Verifone and Harbortouch, three of the most reliable manufacturers of POS equipment and software in the world.
Payment processing is networked through a multiple of processors, all in an effort to provide the best fit for costs and services. At SwipingMadeEasy.com, we believe that the more options we can provide customers, the more ways we can save clients money.
Do You Offer Unsecured Business Credit Line?
Yes! Once a merchant becomes a SwipingMadeEasy.com merchant they are automatically approved for an Unsecured Business Line of Credit for up to $15,000.00.
You Say You Can Save Me Money, But Are the Savings For Real?
The savings are real. We guarantee it. When you sign up with SwipingMadeEasy.com, one of our dedicated payment processing experts will contact you and walk you through your merchant account bill to show you exactly where all of your money is going each month. We will explain which fees are legitimate, which fees can be reduced, and which fees can be removed altogether.
At SwipingMadeEasy.com, our goal is always to bring your rates and fees down as low as possible. On average, our customers save between 10% and 40%. Many save over 50%.
Why do we aim for such low rates? Simple: if we save you money and provide excellent customer service, then we are more likely to continue earning your business year after year.
What Do You Mean When You Say Your “Costs” Are the Same As Your Competitors?
In the payment processing industry, there are non-negotiable costs set by the credit card companies (Visa, MaterCard, etc.) themselves. These costs are the same across the board, and they do not change no matter what processor or bank you do business with.
If Your Costs Are the Same, How Can You Undercut Your Competition?
Two ways: first, we run a small, tight ship. We hire industry experts who know how to work quickly and efficiently. We don’t manage massive call centers or hundreds of corporate offices. Smaller, faster, smarter: that’s our mission.
Second, we simply don’t stick you in a box. We customize merchant accounts for every customer, allowing us to tailor fees that are far lower than the competition. Other processors are dedicated to their fee structure, their cost-plus models, their monthly subscription charges.
At SwipingMadeEasy.com, we’re dedicated to your bottom line.
If I Change to SwipingMadeEasy.com, Will There Be An Interruption to My Business?
Not at all. Once you are signed up, we will set you up with a POS account specialist who will take the necessary information about your business to pre-program your FREE point of sale equipment. Your new equipment will arrive already programmed to operate according to the unique specifications of your company. You simply take it out of the box and plug it in.
How Long Does It Take to Receive My Payments?
After your daily business is batched, payments will be sent to your bank account in one to two business days.
What If I Have a Lease On My Current POS Equipment?
Unfortunately, many entrepreneurs get roped into leasing POS equipment, which never works to the advantage of the business owner. We suggest that you monitor your lease agreement, and when it ends that you purchase your own POS equipment online from a eBay or a similar site. POS equipment can often be picked up for between $100 and $300, far less than what you’ll pay with an equipment lease.
You can also take advantage of our free equipment. SwipingMadeEasy.com offers brand-new POS equipment, free of charge, as long as you are our customer. There are no monthly fees, no lease agreements, no cancellation fees.
Do You Charge Setup or Application Fees?
No. At SwipingMadeEasy.com, we never charge for setup and we never charge to apply for our services. You have plenty enough to worry about without getting nickel and dimed by your payment processor.
What About Early Termination Fees?
Uck. No. Never.
Look, we want you to be a success. If that means that you feel like changing processors, then we wish you luck. Early termination fees are for desperate companies that know you’ll find a better deal somewhere else. At SwipingMadeEasy.com, we sincerely believe we can offer you the best fees possible.
Why Do Your Competitors Charge So Much More?
In the payment processing industry, there are two basic approaches to doing business. There are processors who want to “get rich quick” by providing poor service and charging ridiculous fees. Unfortunately, there are a lot of these processors out there.
The second approach is what we aim to achieve at SwipingMadeEasy.com: building long-term relationships with our customers by offering low rates, no hassles, and up-front pricing. We want to do well and make a profit, sure. We’re business people. But we believe—and maybe this is just old fashioned—that when our customers do well, we will do well. If you’re successful, we will be successful.
This Sounds Too Good to Be True. Do Your Clients Ever Leave SwipingMadeEasy.com?
Hey, we’re not perfect. We try to meet the needs of every client, and we think we’re offering the best service in the industry, but we lose clients too.
There are three main reasons clients end their business with us. First, their business closes. Nothing we can do about that. Second, business owners pass away. Definitely out of our control.
Third, clients get poached. They get approached by other payment processors who promise greater savings down the road. Unfortunately, a lot of these clients end up paying hidden fees and add-ons that they were not made aware of in the fancy sales pitch, and after paying more elsewhere they often come back to SwipingMadeEasy.com.